6/3/21 workday

1st job:

1st job of the day is a very decent and generous customer….

Anyways he has an issue with his ice maker on his LG/KENMORE Refrigerator…….. it is not creating ice… Typically this indicates that the ice maker is defective, the inlet valve is defective, or the door close switches are faulty, an issue with the freezer temperature, or ultimately a board issue.

When I get to this customers house first thing I do is test for voltage at the control board…

I test the circuit for the water inlet valve first and make sure it is 120 volts and it is, I test the circuit for the ice maker itself along with the ice maker valve, both are 120 volts which is peculiar. So then what I go to do is look at the ice maker itself, I notice one of its arms are stuck on a piece of plastic that is designed to hold the ice in a straight line as it dispenses into the bucket.

I remove the ice maker from its position and manually adjust the arm and the plastic rows. I reinstall it and hit the test cycle. It is now filling with water which it wasn’t doing when I tested it before I adjusted the arms.

This lines up with my earlier diagnostic of 120 volts on both valve circuits and the ice maker, so I know for a fact that they are both good, if this issue continues the customer will need another ice maker as the failure is mechanical in nature…

The second picture is after I removed the ice bin in preparation of removing the ice maker….

2nd Job:

This customer has an issue with her dishwasher only filling for a short time and the draining continuously nonstop.

Several issues come to mind a faulty water sensor, a leak in the dishwasher, or a faulty control board.

First thing I do is go to uninstall the dishwasher, in my case I luck out this time because I had an easy uninstall, most dishwashers are not easy to uninstall so I was happy. All I had to do was detach the drain hose from the sink and pull it out, I laid it on its front and removed the panel underneath to expose its components….

I test the water sensor for ohms, it has 0.2 ohms so it is working as intending. however I noticed before I removed the panel water leaking, so as the panel is open I am looking for the source of water.

As I am looking I see the water leaking from the solenoid valve, it is slightly detached from the inlet and outlet portions of the valve.. So the water is coming and and dripping out….

The sensor is then detecting that as water in the dishwasher basin and is keeping it stuck in the drain cycle, so the customer needs a new water valve……

I shut off the water supply to the dishwasher for the customer until the valve arrives so no water ruins her floor over time, as this part is on backorder and may take weeks or months to arrive…

I then reinstall the dishwasher and go about my business….

 

In the pictures the blue sheet you see underneath the dishwasher is to protect the customers floor from scratches and to absorb any water that may leak onto the floor.

 

3rd job:

This job is a return visit in regards to a noise complaint I received about a washing machine. This is a frigidaire front load washer, very well built machine…

Anyways I had deduced that the sound was coming from the drain pump as the noise would only appear during the spin cycle, I did not know why this could be but I had a better idea once I disassembled to make the repair….

Anyways off goes the top, then goes the door gasket seal, then goes off the front of the washer, and now we are looking at the drain hose itself…

 

Anyways this job took me much longer than it should have due to lack of familiarity with this particular drain hose set up, I had to remove the connections not only from the house but from the drum itself, and the black piece you see surrounding the drum is known as a counter weight, it pretty much adds weight to the drum to give it stability as it spins and swishes around.

The counter weight did not give me enough room to work, and it obstructed my sight, I wanted to remove it but the set up looks different than what I am used to so I left it. When you do unnecessary disassembly in my line of work it can come back to bite you in many ways…

anyway it took me a while to reattach the drain hose gasket to the drum, but once I did I collected my fee and got out of there.

Upon start up the washer did sound much quieter, what I found inside the drain hose tap itself was glass, coins and hair trapped inside. It wasn’t enough to block the water from draining but it could definitely cause a strain on the motor causing it to overwork, I believe this was why the drain pump sounded so load while it was running

Time will tell with this one hopefully they don’t call me back, I did not like working on this machine.

Case closed!